We have been restoring failed Double Glazed Units (DGU’s) since our company was founded in 2009. Using our unique solutions, products and restoration technique we are the leading restorer of failed DGU’s in the UK.
Our business model is quite simple – We restore DGU’s for any property owner who has a need for our service. From our head office based in Brighouse West Yorkshire we operate on a nationwide basis and in 2017 completed the restoration of over 20,000 DGU’s over 50,000 in 2018 and our aim to repair well over 50,000 in 2019.
Our service is unique. It offers a modern solution to an age old problem.
Our process is good for customers too being only a single visit fix rather than a 2 visit fix when using more traditional replacement techniques.
All our field based technicians are equipped with the latest mobile technology to support them to deliver the very best customer service. Customer orders are transacted electronically via our work management system linked to technician’s smart phones and our van tracking software supports our team of service controllers to get technicians to customers quickly and on time.
Our customer contact centre is open Monday – Friday 8am to 5pm to support customers to use our services effectively and also call online customers to agree appointment’s for work completions.
Our services are used by wide variety of customers and clients including:
We pride ourselves on getting it right for the customer ‘first time every time’. We work hard to ensure that each and every customer journey and experience is a positive one. Our restoration service is warranted for 10 years and if any problems are incurred during this time, a simple call into our contact centre will trigger a warranty visit and any problems will be resolved to your complete satisfaction.
A sustainable service with no waste glass to landfill An environmentally friendly service reducing the production of ‘greenhouse gasses’