FAQs

How much does it cost to have my windows defogged vs. replaced?

On average double glazing companies charge around £150 per square meter for replacement units, the company sends a surveyor out to measure up for a new unit and take payment etc, a week or so later the company sends a fitter out to replace the unit and dispose of the old unit into a skip or landfill. The company would normally offer the customer a 5 Year guarantee.

We on the other hand would send a technician to the job and carry out the work there and then, no need to order any units or call back in a week to fit. The unit could be repaired in less than 20 Minutes with no waste glass to dispose of typically saving the customer 50% on replacement costs and what's more we issue a 10 Year warranty.

Does this process work on windows in a conservatory roof?

Unfortunately not, but please contact us and we can discuss your specific requirements.

Can the system handle visible oxidation (staining) or damage to a soft coat Low-E caused by the seal failure?

Yes, we have very good success with low-e units that have simple condensation or fog. We need to test the coating and be careful with our solutions but we can remove the moisture, and more importantly prevent any further degradation of the coating and therefore extend the life of low-e coated windows for a very long time. If the coating has started to erode, slough, oxidize or deteriorate - which usually first occurs around the entire perimeter of the IG at the spacer bar - the best that we can do is to remove the moisture based debris and staining. The key with low-e IGs is to get them early and perform our process as a preventive maintenance measure on the other IGs where evidence of coating degradation has yet to present. Our objective is to stop any further damage to the coating resulting from the moisture trapped in the air space. Our process will prevent damage to the other IGs and restore insulation value in all the IGs were we perform our service.

Does this work with the single glazed windows?

No, Single glazed windows do not need venting like this. The condensation on the inside-the-house glass surfaces of windows forms because the humidity in the house is too high relative to the temperature of the glass (think beer out of the fridge on a humid day).

Can your system clear a gray-silver film on the inside of my sliding glass door?

The patio door will have to be seen by one of our technicians. It is possible that you have chemical fogging or some stage 1 corrosion.

Can your process be used for double pane windows containing shades or blinds in between the glass?

Yes, we are able to apply our process with windows that have internal blinds.

Does your process clean the inside glass as well as dry it out?

Yes, our process will dry the window and remove early stage damage.

How long does it take (after the service is completed) for your window to clear?

There is no exact answer to how long it takes for a window to clear. Typically most units clear within a few weeks and all should clear within 6 weeks, units that have been broken down for a long time may require more time to clear.

Does your washing process eliminate the mold build-up between the panes of glass?

Yes

Does window cleaning and cleaning chemicals have a harmful effect on the valves you install?

No, normal window cleaning will not affect our process. You should however exercise caution when cleaning around the valves and seals.

Can I get a quotation over the phone or is it just to be done ‘on line’?

Customers can both phone on 08459011456 and speak to one of our customer advisers to obtain a quotation or alternatively receive an ‘online’ quotation through our website.

Is the online ordering system simple?

We have made our ordering system as simple as possible – All we need is your name, address, most used telephone number and the following information:

Number of windows less than 2m2 in surface area. (Length x Height). These are SMALL windows

Number of windows greater than 2m2 but not greater than 4m2 in surface area. (Length x height) These are LARGE windows.

Please note a telephone quotation is required for all windows over 4m2 in surface area.

Type of house – if a flat please state what floor you are on.

That's all we need to know. Once you have put the number of small and large windows in to the ‘web estimator’ you will receive your fixed price quotation.
Once you have your quotation you can accept the quote and go to ‘place order’.

If you decide to ‘place order’ we will receive an electronic order through our site.

From placing my online order how long does it take to complete the work?

Our customer contact centre will make contact with you within 3 working days to arrange an appointment with you for the works to be completed. Subject to your availability all works will be completed with 10 working days of an appointment being made.

Do I have to pay any money upfront before the work is carried out?

No: All we ask is that when we attend your appointment you have the means to pay our technician in line with the order. This can either be by cash, cheque or bank transfer. Please advise our technician if you intend to pay by bank transfer as this needs to be cleared by our office.

What do I do if I want to cancel my order?

Simply call our customer contact centre on 08459011456 with your name and address and your visit will be cancelled. Please try and provide us with 48hrs notice before your appointment date.

What happens if you turn up and some of my windows cannot be done because they are either too badly stained or are toughened glass units in timber frames?

In this circumstance we will do what we can in accordance with the order and then present you a different price for the replacement of the DGU’s which we cannot do. There will be no obligation at all for you to accept our quotation for the replacement of DGU’s which cannot be restored.

Does the restoration process work immediately?

No: the restoration process takes approximately 6 weeks to fully work. The size of the windows and their location will determine whether they take 2 weeks or 6 weeks to fully restore.

Can you get rid of staining in my windows?

The majority of staining can be removed because it is normally associated with minerals carried in the water being deposited on the internal surface of the glass units. We can remove this using our specialist cleaning solutions. Our process will stop condensation occurring in the window and will remove most staining. Our technician will explain any limitations of our process when he attends your property.

What happens if the process does not work after a period of 6 weeks?

If the condensation is still occurring after a period of 6 weeks then a simple call into our contact centre will trigger a re-check visit. Our technician will attend your property and inspect the work and complete a ‘retreat’ if required. If the remedial work does not solve the problem then you will be offered the option of a replacement upgrade (quote provided before we repaired) but you will only be pay the difference between the quoted DGU replacement price and the sum already paid for the restore element.

Do you have to remove the window to restore it?

No: all our work can normally be completed with the window in-situ and it does not have to be removed from its frame.

Do you need access into my property to complete the work?

No: all our work can normally be completed from both the inside and outside of the property.
We only usually work from the inside when we are unable to access the window from the outside by a ladder. So for all flats located above 3 stories and for windows which have obstructions below them restricting ladder access, we complete the work from inside the property.

I have multiple windows to be restored at my property. Will I get a better on line price for the work than if I only had 1 window?

Yes – Our estimating mechanism built into our website calculates the quotation based upon the number of windows and their size category ‘small’ or ‘large’.
Discounts are automatically applied for multiple windows.

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Nationwide service

A Substantial service

A sustainable service with no waste glass to landfill An environmentally friendly service reducing the production of ‘greenhouse gasses’